Storage Wormwood Scrubs Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Wormwood Scrubs provides storage and related services, including collection, removal, and delivery of goods, within its service area in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings indicated:
Customer means the person or organisation requesting or using our services.
Services means storage, collection, delivery, removal, handling, packing, and any related activities carried out by us.
Goods means the items that you deliver to our storage facility or that we collect, move, or store on your behalf.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
We, us, and our mean Storage Wormwood Scrubs.
2. Scope of Services
We provide storage services and related collection and removal services for domestic and commercial customers. The exact nature of the services to be provided will be set out in your booking confirmation or order details.
Our services are provided only within our defined service area in the United Kingdom, as communicated in our service literature or during the booking process.
We reserve the right to refuse to provide services for any goods that we reasonably consider unsafe, illegal, or unsuitable for storage or transport.
3. Booking Process
All services must be booked in advance. You may request a quotation and service date by contacting us through our accepted booking channels. A quotation is not a binding offer and may be withdrawn or amended until a booking is confirmed.
A booking is only confirmed when we notify you that we accept your request and you have accepted any applicable charges, terms, and scheduling details. We may request certain information from you, including but not limited to the type and approximate volume of goods, access details at collection and delivery points, and any special requirements.
You are responsible for ensuring that all information you provide during the booking process is complete and accurate. We shall not be liable for any delay, additional cost, or inability to perform the services arising from inaccurate or incomplete information supplied by you.
We reserve the right to carry out a pre-service assessment or survey, either remotely or in person, to verify details relevant to the services, including access, volume of goods, and any special handling requirements.
4. Service Dates and Access
We will use reasonable efforts to provide the services on the agreed dates and within the approximate time windows indicated. However, all times are estimates and not guaranteed, and may be affected by factors outside our reasonable control, including traffic, weather, or access restrictions.
You must ensure that appropriate access is available at the agreed locations for our vehicles and staff. This includes the provision of parking permissions or permits where required, safe and clear access to entrances, stairways, lifts, and storage areas, and compliance with any building or site rules.
If we are unable to access the premises or storage unit at the agreed time due to circumstances within your control, we may charge waiting time or additional fees, or rearrange the service, and any resulting additional charges will be your responsibility.
5. Payments and Charges
Charges for our services will be set out in your quotation or booking confirmation. Prices may be based on factors such as the size or volume of goods, storage unit size, duration of storage, service distance, and any additional services requested.
Unless otherwise agreed in writing, payment for storage and any removal or collection charges is due in advance. For ongoing storage, fees are generally payable at the beginning of each billing period. We may require a deposit or prepayment, which will be clearly communicated during the booking process.
We may accept various payment methods, as indicated in our booking information or invoices. You agree to ensure that valid payment details are provided and that sufficient funds are available at the time payment is due.
If any payment is overdue, we reserve the right to refuse to carry out or continue any services, to deny access to stored goods, and to apply interest on the overdue amount at the statutory rate applicable in the United Kingdom until payment is made in full.
We may review and adjust our storage or service charges from time to time. For ongoing storage arrangements, we will give you reasonable notice of any change in fees, and any new rates will apply from the notified date.
6. Cancellations and Amendments
You may request to cancel or amend your booking by notifying us through our accepted communication channels. The effective date of cancellation or amendment will be the date on which we acknowledge your request.
For one-off removal, collection, or delivery services, cancellations or major amendments made with short notice may incur charges. We may apply a cancellation fee where a booking is cancelled within a specified period before the scheduled service date. Any such periods and charges will be communicated to you at the time of booking or in the booking confirmation.
If you reduce the scope of the services or change dates at short notice, we may charge a reasonable fee to cover any costs or losses incurred as a result, including staff time, vehicle allocation, and scheduling impacts.
We reserve the right to cancel or reschedule services where necessary for operational, safety, or legal reasons, or due to events outside our reasonable control, such as severe weather, road closures, or industrial action. In such cases, we will aim to offer an alternative date or arrangement. Our liability for such cancellation or rescheduling will be limited to refunding any prepayments for services not provided, and we will not be liable for additional consequential losses.
7. Use of Storage Units and Property
Where you rent or use a storage unit or allocated storage space, you must only store goods that you own or are legally entitled to store. You must not store prohibited, perishable, dangerous, illegal, or environmentally harmful items, including but not limited to explosives, flammable liquids or gases, firearms, stolen goods, drugs, live animals, plants, foodstuffs, or waste.
You must ensure that goods are suitably packed, protected, and labelled where appropriate. We are not responsible for any deterioration of goods arising from inadequate packing or inherent defects, such as fragile, perishable, or temperature-sensitive items.
You must keep your storage area tidy and must not obstruct access routes, fire exits, or common areas. You must comply with all safety rules, site regulations, and any reasonable instructions given by our staff while on our premises.
8. Waste and Environmental Regulations
Our services are not intended for waste disposal. You must not use any storage unit or associated removal services to dispose of waste or prohibited materials. You are responsible for ensuring that all goods stored or moved comply with applicable environmental and waste regulations.
If, during the course of providing services, we reasonably believe that certain items constitute waste or present a health, safety, or environmental risk, we may refuse to transport or store them, or we may require you to remove them promptly.
Where we agree, at our discretion, to arrange disposal of items on your behalf, you will be solely responsible for all disposal charges and any regulatory requirements. We will not accept any liability for the contents once passed to a licensed waste or recycling provider, and you warrant that you are legally entitled to authorise such disposal.
Any breach of waste or environmental regulations by you may result in termination of the contract, additional charges for cleaning, remediation, or disposal, and you will indemnify us for any fines, penalties, or claims arising from your breach.
9. Your Responsibilities
You confirm that you are the owner of the goods or have the authority of the owner to enter into a contract for the services. You agree to provide clear instructions and all information necessary for us to perform the services safely and efficiently.
You must ensure that goods are ready for collection where applicable, that access is safe and suitable, and that any restrictions such as parking limitations, loading times, or building regulations are communicated in advance.
You must check the accuracy of all documentation, including booking confirmations, inventories, and invoices, and promptly inform us of any discrepancies or concerns.
10. Our Liability
We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
We will not be liable for loss or damage to goods where such loss or damage arises from your failure to properly pack or protect goods, inherent defects or natural deterioration, normal wear and tear, or circumstances beyond our reasonable control.
Our liability for loss of or damage to goods in our custody or control is limited to a reasonable value per item or per consignment, as specified in our service information or your booking confirmation. You are advised to arrange your own insurance cover if the value of your goods exceeds any limitation stated by us.
We will not be liable for indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of data, or loss of opportunity, even if advised of the possibility of such losses.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under the laws of England and Wales.
11. Insurance
We may offer or arrange insurance cover for your goods during storage or transit, subject to separate terms and conditions. Any insurance offering will be described in our service information or booking documents.
Unless expressly stated, our charges do not include insurance for the full replacement value of your goods. You are strongly advised to maintain your own insurance, ensuring that your policy covers storage and transit where relevant.
12. Termination of Storage
You may terminate your storage agreement by providing us with the notice period specified in your storage documentation or our standard terms for ongoing storage. All charges must be paid up to the date you remove your goods from storage.
We may terminate the storage agreement by giving you reasonable written notice. In serious cases of breach, including non-payment of fees, unsafe or prohibited storage, or abuse of facilities, we may terminate the agreement with immediate effect.
Upon termination, you must remove all goods from storage and leave the unit or space in a clean and tidy condition. If goods remain after the termination date and after reasonable attempts to contact you, we may exercise a lien over the goods or take steps to sell or dispose of them to recover unpaid charges, in accordance with applicable law.
13. Data Protection and Privacy
We will process personal data about you in order to manage your booking, provide the services, handle payments, and comply with legal obligations. We will handle such data in accordance with applicable data protection laws in the United Kingdom.
We may retain records of your contract, communications, and transactions for a reasonable period for administrative, legal, and accounting purposes.
14. Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should notify us as soon as reasonably possible so that we have an opportunity to address your concerns. For damage or loss claims, you should inform us in writing within a reasonable time after becoming aware of the issue, providing relevant details and supporting information.
We will seek to resolve complaints promptly and fairly. If a dispute cannot be resolved between us, either party may take such further steps as are available under the governing law and jurisdiction provisions below.
15. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. For existing storage or service contracts, we will provide reasonable notice of any material changes that may affect your rights or obligations, and the updated terms will apply from the date stated in the notice.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any contract between you and us for the provision of services, are governed by and shall be interpreted in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter or formation.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be given expressly in writing.
You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the services, provided that this does not reduce your statutory rights.
These Terms and Conditions, together with any written quotation, booking confirmation, or other document expressly incorporated, constitute the entire agreement between you and us in relation to the services and supersede all previous agreements, understandings, or arrangements between us, whether written or oral.
