Wormwoodscrubs Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Wormwoodscrubs Storage. By making a booking, placing goods into storage, or using any related service, the customer agrees to be bound by these terms. They are intended to create a clear and fair framework for both parties, covering booking arrangements, payments, cancellation rights, responsibility for goods, waste handling, and the legal principles that apply to the storage agreement.

For the avoidance of doubt, these terms apply to self-storage and any closely related storage arrangement supplied by Wormwoodscrubs Storage, whether for domestic, business, or occasional personal use. The customer should read the whole document carefully before entering into an agreement. If any part is unclear, the customer should seek independent advice before committing to storage. These terms form the contract between the customer and the storage provider.

In these conditions, references to “we”, “us”, and “our” mean Wormwoodscrubs Storage, and references to “you” or “the customer” mean the person or organisation entering into the storage contract. A storage unit means any designated space made available for goods, and “goods” means any items placed in that space by the customer. The contract only begins when a booking has been accepted and the required initial payment has been received in full.

1. Booking Process

Bookings are made through the agreed reservation process and are subject to availability. A request for storage does not guarantee a unit until it has been confirmed by us in writing or by other formal confirmation method. We may refuse a booking at our discretion where we reasonably believe the proposed use would breach law, create safety risks, or conflict with site rules. The customer must provide accurate information at the time of booking, including the nature of the goods to be stored and the intended use of the unit.

To complete a booking, the customer may be required to provide identification, business details where relevant, and any other information needed for security, compliance, or administration. The customer confirms that the person making the booking is authorised to enter into the contract. If a business entity is named, the person making the booking warrants that they have authority to bind that entity. The customer must not use the unit for any unlawful or prohibited activity.

Once accepted, the booking is allocated for the agreed storage period or on a rolling basis if stated in the contract. The customer must check the booking details carefully, including start date, unit size, access arrangements, and any stated restrictions. If any details are incorrect, the customer should notify us promptly so that corrections can be made before the storage period starts. We are not responsible for losses caused by the customer’s failure to check the booking information.

2. Payments and Charges

All charges are payable in advance unless we agree otherwise in writing. Fees may include rent for the storage unit, reservation charges, administration fees, lock charges, cleaning or disposal charges, late payment fees, and any other applicable service charges. The customer agrees to pay all amounts due on time and in cleared funds. If payment fails, is reversed, or is not received when due, we may suspend access to the unit, refuse entry, or end the agreement in accordance with these terms.

Prices may be changed from time to time, but any change will only apply in accordance with the notice period stated in the contract or otherwise required by law. If the customer continues to use the service after a valid price change takes effect, that continued use will be taken as acceptance of the revised charges. VAT, where applicable, will be added to all relevant charges at the prevailing rate. The customer remains responsible for any bank charges or payment processing fees arising from their chosen payment method.

Where a payment is overdue, interest may be charged on the outstanding amount at the rate permitted by law, together with reasonable costs of recovery. We may also apply administrative fees associated with reminders, returned payments, or enforcement action. No set-off or deduction may be made unless we have agreed to it in writing or the law requires it. Any refund due, if one is owed under these terms, may be offset against other unpaid sums.

3. Use of the Storage Unit

The customer must use the unit carefully and only for lawful storage. Goods must be packed, sealed, and secured appropriately for storage conditions and for the period they are held. The customer must ensure items do not leak, spoil, emit odours, attract pests, or otherwise damage the unit or other property. The customer must not exceed the permitted load, block access routes, or interfere with the safe operation of the site. We may issue reasonable instructions to protect health, safety, or security, and those instructions must be followed.

The customer is responsible for ensuring that the goods are suitable for storage and that they remain their property or are otherwise lawfully held by them. We do not inspect the contents of units unless required to do so by law, for safety reasons, or where we reasonably suspect a breach of contract. The customer must not store items that are illegal, stolen, dangerous, explosive, toxic, flammable, perishable, living, or otherwise unsuitable. Items may also be excluded where the storage of them would create risk, nuisance, or regulatory concern.

The customer must keep the unit locked and secure unless access by our staff is required under these terms. Any lock supplied or approved for use must be maintained by the customer unless we agree otherwise. The customer should remove all goods promptly when the contract ends. If any items are left behind, we may apply storage or handling charges and may dispose of the goods in line with the notice and legal process described in these terms.

4. Cancellation and Termination

The customer may cancel a booking before the storage period begins, subject to any cancellation rules explained at the time of reservation. If a deposit or reservation fee has been paid, it may be non-refundable where this is made clear at the point of booking and permitted by law. Once storage has started, cancellation may require written notice and payment of any outstanding charges up to the effective termination date. Early termination does not automatically entitle the customer to a full refund.

We may terminate the agreement immediately, or on notice where appropriate, if the customer breaches these terms, fails to make payment, uses the unit unlawfully, causes a safety issue, or otherwise acts in a way that materially affects our ability to provide the service. We may also end the contract if we are required to do so by law or if the site must close for operational reasons beyond our reasonable control. In such cases, we will act reasonably and may give the customer an opportunity to remove goods where lawful and practicable.

If the contract ends for any reason, the customer must remove all goods, return any keys or access items issued, and leave the unit in a clean condition. Any unpaid charges remain due after termination. Where goods are not removed by the end of the agreement, we may exercise our rights under this contract and any applicable legal remedy, including storage of the goods pending payment, sale, or disposal where permitted. Any surplus proceeds after lawful deductions will be handled in accordance with the law.

5. Liability and Insurance

The customer stores goods at their own risk. We do not act as bailee of the goods and do not provide insurance for them unless expressly stated otherwise in writing. The customer is strongly encouraged to arrange adequate insurance cover for the full replacement value of the items stored, including risks such as fire, theft, water damage, accidental damage, and consequential losses where available. The customer should ensure the policy remains active for the entire storage period.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not liable for loss or damage to goods unless caused directly by our proven negligence or wilful default. We are not responsible for losses arising from the customer’s packing, labelling, selection of unsuitable goods, failure to maintain insurance, or failure to comply with these terms.

Where we are legally responsible for loss or damage, our liability will be limited to the amount reasonably recoverable in law and will not extend to indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or emotional distress. The customer must notify us of any claim as soon as reasonably practicable and provide evidence of the loss, ownership, value, and cause of damage. Any claim may be rejected if false, exaggerated, or unsupported by reasonable documentation.

6. Waste Regulations and Prohibited Materials

The customer must comply with all applicable waste and environmental laws. Storage units must not be used as a dumping ground for waste, rubbish, building debris, oils, chemicals, batteries, tyres, electrical waste, asbestos, clinical waste, or any item that is regulated, hazardous, or requires special disposal. The customer is responsible for arranging lawful disposal of unwanted items and for ensuring that waste does not accumulate in or around the unit. Any breach of waste rules may lead to immediate termination and additional charges.

If the customer leaves waste, contaminated materials, or abandoned items at the unit, we may remove, store, sort, transport, treat, or dispose of them as needed to comply with law or to protect the site. The customer will be liable for all costs arising from such action, including labour, equipment, third-party disposal charges, environmental fees, and any penalty imposed on us because of the customer’s conduct. We may also report suspected unlawful disposal or hazardous storage to the relevant authorities where appropriate.

The customer must not release, bury, burn, pour, or abandon substances in a manner that could cause pollution, nuisance, or harm. If any stored item leaks, smells, attracts vermin, or poses a risk, we may require immediate removal. We may also open the unit in an emergency or where necessary to prevent serious damage, injury, or environmental harm. These powers exist to preserve safety and compliance and do not remove the customer’s responsibility for lawful storage.

7. Access, Security, and Site Rules

The customer may access the storage unit only during the permitted access hours and in accordance with site rules. Access may be suspended for maintenance, emergencies, or security incidents. We may require proof of identity or other verification before granting access. The customer must not allow unauthorised persons to access the unit, share access codes where prohibited, or tamper with gates, locks, cameras, alarms, or other security systems. Any breach may result in refusal of access or termination.

We may carry out inspections, maintenance, or safety checks on the site and may enter the unit where reasonably necessary in an emergency, where the customer has requested assistance, or where entry is otherwise permitted by law or the contract. We will use reasonable care in doing so, but the customer accepts that entry may sometimes be necessary without prior notice. Access arrangements do not transfer responsibility for the contents of the unit to us.

Vehicle parking, loading, unloading, and movement on the site must be carried out safely and with proper regard for other users. The customer is responsible for any damage caused by their vehicle, contractors, or visitors. Children and pets may be subject to restrictions for safety reasons. We may amend site rules where reasonably necessary to protect security, compliance, or the orderly operation of the premises.

8. Governing Law and General Terms

These terms and any dispute or claim arising from them, including non-contractual disputes or claims, are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights that apply to consumers or businesses. If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force so far as legally possible.

No failure or delay by us in enforcing any right under these terms will amount to a waiver of that right. The customer may not assign or transfer their rights or obligations under the contract without our written consent. We may assign or transfer our rights and obligations where lawful and where this does not materially reduce the customer’s rights. Any notice required under these terms may be given in writing by the agreed communication method and will take effect according to the rules stated in the contract or the law.

These terms are intended to be fair and to reflect the practical realities of storage services. They should be read together with any booking confirmation, site rules, or additional contract schedule that forms part of the agreement. In the event of inconsistency, the specific written booking terms or contract schedule may prevail to the extent stated, provided they do not conflict with mandatory law. By proceeding with a booking, the customer confirms acceptance of these conditions for Wormwoodscrubs Storage.